Frequently asked questions about RATHGEBER
Have you received our inspirational brochure, perhaps some samples, and you'd like to place an order? You've got two choices:
Either request a no-obligation, free quote from one of our expert field sales partners, who will help you match the product to your application's needs.
Or simply give us a call! Through a one-to-one conversation with you, we'll be happy to assist you further and get you to your goal.
Tel.: +49 89 613007 0
Have all your needs already been met? But you'd still like to save money on your next order?
We'll help you optimise your product, and we'd be happy to make you a no-obligation offer. Send us your product specification, ideally along with an original sample.
The most efficient savings are usually made through a new approach. Sometimes, a cheap adhesive or a different type of material are all it takes. Profit from our team's considerable experience.
One very simple reason would be our experience gleaned from over 15,000 orders per year. With us, you get a supplier that has a unique and broad portfolio of products. We supply everything from a single source, and we make everything ourselves. So you can look forward to a considerable reduction in costs and effort in terms of supplier support.
As well as our expert consultation at your premises, why not profit too from new, well thought-out ideas, constantly updated product variations and ongoing product development? Take us at our word and place a trial order with us today. We know you'll be impressed.
Once an order is placed, we transform your concepts, ideas or files into printable graphics that can actually be produced.
Files provided by customers often have to be reworked. To help us do this, we use the latest IT and software and our many years of expertise. After around 2 to 3 working days, we send you a draft template.
Once you give us the go-ahead to start production, we create a proof (digital printing) or a screen printing film for each colour (often in large formats with lots of "copies"). We list the costs of this separately in the quote or in the order confirmation. They are not hidden away in the unit price. This saves you costs that you would otherwise have to pay again and again with each further order.
We can archive the file for you and all of the printed films and guarantee their safekeeping for ten years. So within this period, you can re-order your product without incurring any new ancillary costs.
Apple: Freehand, Illustrator (current or earlier versions) and PDF.
Please note: Fonts must be converted into character paths. If this is not possible, please save the original fonts too.
PC: CorelDraw (current or earlier versions) and PDF.
Please note: Please remember to convert the fonts into curves. For graphics, use only vector data - no bitmap images.
If your data can be processed without problems, we can reduce the ancillary costs by up to 30%.
We do not have a standard express service, since our customers' wishes are too individual and diverse for this. However we've often made the impossible possible in the past. Feasible lead times depend on the type of product and of course our production facilities' availability.
You will be sent a design template after around 2 to 3 working days. We carry out the order for you on a customer-specific basis, so there is no standardised original sample available in advance. We would however be happy to produce a sample series for you in advance for a good price.
For first production, we need between 10 and 25 working days (depending on whether tools are needed or not) after you have approved the draft.
You will find the exact timing in your order confirmation. For follow-on orders, the lead time is usually between 8 and 15 days.
Your personal contact in Oberhaching will be happy to help you at any time. Their contact details (tel., fax, e-mail) are listed at the top of the letterhead or in the signature of e-mails from RATHGEBER.
RATHGEBER dispatches delivers from its factory via DHL. Larger shipments are sent via haulage companies. Changes to this are of course possible on request.
RATHGEBER is the first climate-neutral company in the industry. "Climate-neutral" is the term used to refer to companies, processes or products whose greenhouse gas emissions have been calculated and offset through the purchase of emissions certificates. In other words, the CO2 equilibrium of the atmosphere has not been changed.
With every purchase from the RATHGEBER Group, you are supporting a climate protection project like this, and you can obtain on request a certificate regarding the volume of CO2 that has been compensated for you.
You can learn more about our climate protection activities and the various CO2 compensation projects here.